Post-lockdown, nothing has changed, but everything has changed!

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Since the onset of the pandemic, more than 75 percent of consumers have changed their buying habits. In a historic shift in brand loyalty, 39 percent have either changed brands or retailers, and 79 percent of those intend to continue exploring their options in the next normal.
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#customerexperience #consumerbehavior #brandloyalty #marketingmetrics #marketingperformancemanagement #pandemicimpact #newnormal
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