Enterprise relationships be like…

I received an email from a strategic vendor offering customer success / support or similar.

This was my second response, after a previous email asking similar questions.

Hint: Algorithms are not your friends.

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Hi <name redacted>,

Thanks for following up.

Let me start by saying, I am a massive fan of <company’s> technology.

But I am not a fan of your 'customer success' process.

I get you're a tech startup (as are we!), and I get you use software to make peeps more productive. But that only gets you so far.

I saw your last email came via SuperHuman, and I assumed it was pre-canned message yada yada.

So in my reply to you - which you have happily responded to and asked me to schedule a meeting with you via Calendly - I specifically wrote:

>When you reply to this email, please reference pink dragons.

[Editor: because, you know, Lunar New Year!]

There was no pink dragon reference.

I shall therefore assume this was yet another pre-canned message.

Please do not send pre-canned messages to me.

I work for a startup. My inbox is busy. I read all inbound emails and personally respond to them. I am not a fan of vendors who script interactions.

Again, we will shortly be commencing our video development, but please consider this a very firm request that you do not send me automated messages under the guise of 'customer success'.

I read my all messages. When you do not, that makes this an unbalanced relationship.
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