A very useful summary of issues to be considered when applying "AI" to business decision-making processes.

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AI has the potential to skew business decisions, individual actions, and the quality of life for society at large. The current opaque state of AI decisions will only erode the trust humans have for machines, especially as the machines move from simply being programmed to follow sets of instructions to autonomously making decisions based on self-learning and self-reasoning.
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It also provides a useful framework for separating three types of decisions (quoting Gartner analyst Patrick Long in The Future of Decisions):

>>[i]higher-level decision support, in which decisions are primarily made by humans, “based on principles and ethics, experience and bias, logic and reasoning, emotion, skills and style;” [ii] augmented machine support, in which machines an AI “generate recommendations, provide diagnostic analytics for human validation and exploration;” and [iii] highly automated settings, in which there is still a need for “guard rails or a human-in-the-loop for exceptional cases.”

#ai #decisionsupport #automated #bias #businessdecisions #humanskills #humancentric
https://lnkd.in/gaz7h57Q